It is possible to use our web pages without providing personal data. However, if you wish to use specific services from our company via our website, or if you book a journey via our website, it may be necessary to process personal data. If it is necessary to process personal data, and if there is no legal basis for this processing (e.g. performance of a contractual agreement), we ask you to give your approval.

This information informs you about which data we collect from you, how we use it, and how you can opt out of the use of this data.

Who is responsible for data collection and processing?
Deutsche Bahn AG collects and processes your data as the responsible body. Ms Dr. Marein Müller is the relevant privacy officer.

If you have any questions, suggestions and/or criticism regarding our website, please contact us at the following address:

Deutsche Bahn AG
Sustainability & Environment
Potsdamer Platz 2
10785 Berlin


If you have any questions or suggestions regarding data protection, please contact us at the following e-mail address:

Which data do we collect and how and why do we process your data?
We collect and process your data only for specific purposes. These purposes can result from technical requirements, contractual obligations or requests on the part of users.

For technical reasons, certain data has to be collected and saved when users visit (date and duration of the visit, the web pages used, the identification data of the browser and type of operating system, and the web page which forwarded you to us).

Do you forward data to third parties?
To process contracts, it is usually necessary to involve data processors who act on our instructions, such as data centre operators, providers of printing or dispatch services, or other external service providers involved in fulfilling the contract. External service providers process data on our behalf, are carefully selected by us and are subject to strict contractual obligations. The service providers follow our instructions, and this is guaranteed by technical and organisational measures, as well as by means of supplementary checks and controls.

Furthermore, transmission of your data only takes place where you have given your express approval or on the basis of a statutory requirement. Transmission to third countries outside the EU/EEA or to an international organisation will not take place unless appropriate guarantees have been provided. These include the EU standard contractual clauses and an adequacy decision from the EU Commission. The service providers follow the instructions of Deutsche Bahn AG, which is guaranteed by technical and organisational measures, as well as by means of supplementary checks and controls. As a result, these external service providers do not count as third parties for data privacy purposes.

What are my rights as a user of
You can request information as to what personal data is stored.

  • You can request that we correct, delete or restrict (block) your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
  • You have the right to lodge a complaint with a regulatory authority. The regulatory authority responsible for Deutsche Bahn AG is: Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr. 219, 10969 Berlin, Germany, e-mail:
  • You have the right to portability of data that you provided to us based on your approval or on a contract (right to data portability).
  • If you have granted us approval to process data, you can revoke this at any time in the same way as you granted it. Revocation of the approval does not affect the unlawfulness of processing based on the approval prior to revocation.

To exercise your rights, simply contact us at the following address:

Deutsche Bahn AG
Potsdamer Platz 2
10785 Berlin

Alternatively, send an e-mail to

Updates to the privacy policy
We update our privacy information whenever there are changes to functions or to the legal situation. We therefore recommend that you take note of the privacy information at regular intervals.  If your approval is required, or if parts of the privacy information include provisions of the contractual relationship with you, the changes are made only with your consent.

What happens with links to external websites?
By clicking a link to an external website, you leave Deutsche Bahn AG does not assume responsibility for the content, services or products offered by or the data protection and technical security on the linked websites.

When are cookies used?
Cookies are small text files used to store personal data. Cookies can be sent to a website when it is called, allowing the user to be identified. Cookies help make using web pages easier for users. We differentiate between cookies that are mandatory for the technical functions of the website and those that are not mandatory.

We want to give you the option of making an informed decision for or against using cookies that are not essential for the technical functions of the website. Please note that rejecting cookies designed for commercial purposes means that any advertising you receive will not be as closely tailored to your interests as would otherwise be the case. The use of this website in its entirety will not be affected by this.

We inform you here about how and to what extent cookies are used on our pages: It is generally possible to use cookies that do not have a technical purpose. This means that you can prevent browser tracking from cookies (do-no-track, tracking protection list) or disallow saving of third-party cookies. In addition, we recommend checking the saved cookies regularly if they are not expressly desired.

Please note: Deleting cookies also deletes any opt-out cookies you might have set. As a result, you will need to expressly select the relevant opt-out functions again when using the services in question.

Use of Matomo (formerly Piwik)
We use the Matomo analysis service (formerly Piwik) on our website to enable us to analyse and regularly improve the use of our website. The statistics gathered allow us to improve our offering and design it in a way that is more attractive to you. With the help of small text files (cookies), we collect data on how you use our website, which includes your IP address. This data is anonymised and stored on our servers.

The legal basis for using Matomo is Art. 6 (1), sentence 1, point (f) GDPR.

Your deactivation options: If you do not consent to the analysis of how you use our website, you can set your browser so that it does not install an analysis cookie. You can also decide here whether a unique web analysis cookie may be saved in your browser to allow the website operator to collect and analyse various statistical data. If you wish to decide against this, click the following link to store the Piwik deactivation cookie in your browser:

Please note that if you delete all your cookies, this will also delete the deactivation cookie. As a result, you must again opt out of the analysis of how you use our website.

We are interested in giving you a wide variety of information across media formats. That’s why we incorporate YouTube videos (YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066 USA). The legal basis for this is Article 6, par. 1, lit. f of the General Data Protection Regulation (GDPR).

Videos are incorporated in privacy-enhanced or no-cookie mode, which means that cookies and pixel tags for personalising advertising and search results are not set by YouTube until you start playing a video. When you play a video, the following data is transmitted to Google as the operator of YouTube:

  • IP address
  • Specific address of the page you called up
  • Transmitted browser ID
  • Date and time the page was called up
  • Existing cookies through which your browser can be uniquely identified

The data controller for this data processing is exclusively Google, the operator of YouTube. We do not know nor can we influence which data is processed when this happens. You can find further information in the link at the bottom of the page.

Please also note that Google may receive further data via cookies that have already been stored on your browser. We have no control over the extent to which these may be used by Google.

The privacy policy of YouTube can be found as a link at the bottom of the page.

As of January 2022